Friday, October 10, 2008

lifetime Warranty

Year ago I purchased a Marlin Model 70 .22 rifle. It's a clip fed .22 similar to the Model 60 tube fed .22 internally. At the time I picked up the used Model 70, I noticed that Ramline made 25 round banana clips for the gun. I bought one. The gun was never very reliable. I replaced parts, stripped, cleaned, stripped and cleaned it again but after a couple of dozen rounds it would start having issues with ejection.

I pulled it out of the closet a few months ago to try it out, again. I took the Ramline magazine with it. After a few dozen shots, the neck of the Ramline magazine broke. The neck portion was in the gun and the larger part that held the spring and the majority of bullets went crashing to the floor. I tried duct tape and super glue, but to no avail. This thing was trash.

I found the original magazine packaging at the bottom of box of gun stuff I had. Lo' and Behold, it has a lifetime warranty: "No questions asked/Lifetime Free Replacement." Wahoo !!

I hit the W.W.W. and find they have a 1800 number. The lady on the other end of the line tells me, "They have been out of production since 1994 and we have none in stock."

I ask about the lifetime replacement and get told, they have none to replace it with. I ask about repair, and I am told they cannot repair them. Well, crap. "How about a gift card or something for compensation for a Lifetime Guarantee, that really isn't?" She laughs at me !!

Now, I knew I was pushing things, but come on, if my car has a Lifetime Guarantee on brakes and the brakes go bad, they are replaced for no cost, right? If my Ipod takes a crap and they cannot fix it, they replace it with the current version, right? I guess not so with magazines from Ramline (AKT).